1. When Returns Are Accepted

• Returns or exchanges are accepted only if a garment arrives damaged, defective, or materially different from the description (e.g., major flaw, missing ceramic accent, stitching defect).

• All return/exchange requests must be submitted within 7 days of delivery.
   

2. Eligibility Requirements
To qualify for return or exchange, the item must be:

• Unworn, unwashed, and unaltered

• Returned with all original packaging, tags, and proof of purchase

• Shipped back within 14 days after receiving the return authorization
   

3. Return Shipping & Costs

• Because Fyshell is an online-only, handmade luxury brand, the customer is responsible for return shipping costs, unless the return is due to a verified defect or error on our part.

• We strongly recommend using a trackable and insured shipping method — Fyshell is not responsible for items lost or damaged in transit back to us.
   

4. Inspection & Refund/Exchange

• Once we receive and inspect the returned item, we will confirm whether it qualifies as a defect or error.

• If approved, we will process a full refund or exchange, minus the originally charged shipping (unless we made an error).

• If not approved (e.g. minor handmade variation, customer changed mind), the item will be returned to the customer at their expense — or a partial refund/store credit may be offered at our discretion.
   

5. No Returns for Handmade Variation

• As our garments are handmade, natural variations in texture, color, stitching, and shape are expected and are not considered defects — therefore they are not valid reasons for return or refund.
   

6. International Orders & Duties

• For international orders, customers are responsible for any import duties, taxes, or customs fees on return shipments. These costs are non-refundable.
   

7. Return Exceptions

• Personalized or heavily customized pieces (e.g. custom sizing, custom embellishments) are final sale and not eligible for return or exchange unless faulty.

• Sale items (discounted or promotional) are also final sale unless there is a verified defect.